Cancelling your subscription
You can cancel at any time from your workspace — Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep access to the plan you paid for until then and are not charged again. There are no fees or forms to cancel.
Refund window
First invoice: full refund on request within 14 days, no questions asked. Later invoices: we refund at our discretion for genuine issues — an unusable service, a billing error we caused, or a plan change we mishandled. Downgrades take effect at the next billing period without a refund of the current one, since the plan is already usable through it.
How to request a refund
Email hello@getcertshield.app from the address on the workspace, and include the invoice number or Paddle order ID. We reply within one business day. Approved refunds are issued via Paddle to the original payment method and typically appear within 5–10 business days.
Merchant of record
Paddle handles the transaction, sales tax, and payment method. Refunds are processed through Paddle back to the card or account originally charged. Chargebacks are best avoided by emailing us first — most cases are resolved same-day.
Prorated changes on upgrades
Upgrading mid-cycle bills a prorated amount for the days remaining on the higher tier. This is Paddle's default behaviour and is shown in the checkout summary before you confirm.
Refund or cancellation question? Email hello@getcertshield.app. Also see Terms and Privacy.